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Privacy Policy




At Be Exceptional by Joanna Potepa, we recognise the importance of keeping your data secure. In line with the General Data Protection Regulations (GDPR) we have set out below the guidelines we follow in order to protect our customers and other business associate’s data.  Please read this Privacy Policy carefully and check it periodically since it may change from time to time.


Be Exceptional by Joanna Potepa website (the "Site") is owned and operated by Joanna Potepa We are committed to safeguarding your privacy online. We will only collect data we need therefore we will not collect data we will not use. We use your personal information to support and enhance our relationship with you


Protecting Your Privacy


How we use your information


We’ll hold on to your information for a period of 6 months or as long as is needed to be able to provide the services to you. When you register to purchase products through our website we ask for information such as your name, e-mail address, postal address, and contact details. Be Exceptional then keeps a record of this information on a secure IT system. Orders are printed for the purposes of assembling and dispatching your order. The order is then placed within your order in the post, we do not hold any additional hard copies of the order forms. Orders are also kept electronically which are stored for as long as reasonably necessary.  


We keep your contact details for the following reasons:


  • Send you service messages by e-mail, such as order updates.
  • To deliver your purchases to you.
  • Sending you information by email about our new products and services.
  • Fraud prevention and detection.


We do not store your card’s security/CVV code however we need your payment information for the following reasons:


  • To give refunds and take payment.
  • Fraud prevention and detection.


We store your contact history for the following reasons:


  • To provide customer service and support.
  • Track any problems or concerns you've had with our website.
  • Letting you know about offers and news from Be Exceptional.


We store your purchase history and saved items for the following reasons:


  • To provide customer service and support and handle returns.
  • We store items in the basket in order to sell items as if you can’t put items into a basket, you can’t buy it.


Your rights to your personal information:


  • The right to be informed about how your personal information is being used.
  • The right to access the personal information we hold about you.
  • The right to request the correction of inaccurate personal information we hold about you.
  • The right to request that we delete your data, or stop processing it or collecting it.
  • The right to stop direct marketing messages, which you can do through the unsubscribe function.
  • The right to request that we transfer or port elements of your data either to you or another service provider.
  • The right to complain to your data protection regulator — in the UK it is the Information Commissioner’s Office. 


Your information and countries outside Europe


We protect your privacy and your rights through the use of the European Commission’s standard data protection clauses. More information about these is available here:


Sharing your information


We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information.


Further information


If you would like to submit a Subject Access Request or exercise your right to be ‘forgotten’. If you have questions about your personal data or our privacy policy, please Joanna Potepa on or phone us on 07718594624.


Changes to privacy policy


We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the Be Exceptional website.