Delivery and Returns
DELIVERY TIMES
All of our jewellery is handmade and we keep items in stock. These will be sent within 3 to 5 working days of placing the order. Personalised items generally take up to 10 working days to be dispatched. If you require an item urgently for a special date or event please contact us as more often than not we can work to shorter time scales.
Delivery is free to all UK addresses. Goods are sent out using Royal Mail and may require a signature upon arrival.
Items are sent to overseas addresses via tracked delivery services at a cost of £10 per order.
Please note that customers are responsible for all duties and customs charges.
RETURNS & EXCHANGES
If for any reason you are not completely satisfied with your online purchase and would like to exchange or refund, please return the item to us in its original, unworn condition within 14 days of receipt. Refunds are made via the same payment method you used online. Postage on returns is non-refundable.
Exempt from any exchange or refund are bespoke pieces and items that have been customised to a customer’s request.
If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund or exchange on the item. Please ensure that the items are safely packaged and returned to us using a signed for delivery service and include a reason for return. We cannot be held responsible for items that are lost in transit whilst being returned to us.
In the case of exchanges, a re-delivery charge will apply of £5, or £10 for items sent internationally.
REPAIRS
At the discretion of Be Exceptional by Joanna Potepa, an item will be repaired or replaced if any manufacturer defects are found in the first six months from the date of the purchase. Normal wear and tear and customer abuse is not covered under warranty and repairs will be quoted for on a case-by-case basis.
Please note we are not responsible for cost of return postage unless items delivered are faulty or incorrect. If this should occur, please contact us. Please allow seven working days for returns to be processed once they reach us.
If it is an international return, please clearly label the package "Returned for Repair" or "Returned for refund". This will ensure that your returned goods are not held in UK customs, which could otherwise result in delays in processing your refund or you may become liable for customs charges.
Please send your returned items to:
Joanna Potepa
17 Claxtons Close, Mileham
PE322RU
King’s Lynn
United Kingdom
